We understand that travel plans may change unexpectedly. This policy outlines the terms and conditions for cancellations and refunds depending on the type of tour you book with us.
1. Multi-Day Tours
a) Tours Including Hotel and Flights
For multi-day tours that include accommodation and domestic flights arranged by us:
A 40% deposit is required at the time of booking to confirm the reservation.
In case of cancellation, the deposit is non-refundable.
The remaining balance must be paid according to the terms provided during booking.
Cancellations after full payment are subject to the following rules:
15 days or more before the tour date: 60% refund (deposit excluded).
7-14 days before the tour date: 30% refund (deposit excluded).
Less than 7 days before the tour date: No refund.
No-shows: No refund will be provided.
If the tour is canceled by you due to force majeure (such as natural disasters or international flight disruptions), you will be offered the option to reschedule ( there might be pay difference according local provider hotel and domestic flight companies ).
b) Tours Without Hotel and Flights
If travelers arrange their own flights and accommodation, but book the multi-day tour activities through us:
A 25% deposit is required at the time of booking to confirm the reservation.
In case of cancellation, the deposit is non-refundable.
The remaining balance is refundable under the following conditions:
7 days or more before the tour date: 75% refund (deposit excluded).
3-6 days before the tour date: 50% refund (deposit excluded).
Less than 3 days before the tour date: No refund.
No-shows: No refund will be provided.
2. Daily Guided Tours and Activities (Without Hotel or Flights)
This category includes one-day guided tours, cultural experiences, and other local activities.
a) Standard Daily Tours (excluding balloon flights)
A 25% deposit is required at the time of booking.
In case of cancellation, the deposit is non-refundable.
The remaining balance is refundable under the following conditions:
7 days or more before the tour date: 75% refund (deposit excluded).
2–6 days before the tour date: 50% refund (deposit excluded).
Less than 48 hours before the activity: No refund.
No-shows: No refund will be provided.
b) Hot Air Balloon Flights
Full payment (100%) is required at the time of booking.
In case of cancellation by the customer, no refund will be provided.
However, we may offer the possibility to reschedule the flight for another date, subject to availability and demand.
Please note that a price difference may apply depending on the new date and availability.If the balloon flight is canceled due to weather conditions, a 100% refund will be issued.
How to Cancel
All cancellation requests must be submitted in writing via email to: info@turkeytravelconsultant.com
Need Assistance?
If you have any questions about our cancellation policy or need help with your reservation, please feel free to contact us.